The customer must follow the instructions that appear on the screen to execute the purchase process. The customer can always correct any errors in the data entered, change the contents of the shopping cart by adding or removing one or more products from the cart or cancel the entire order during the checkout process before placing the order. By placing an order, the customer acknowledges and declares to have read all the instructions given during the checkout process and fully accepts these Terms and Conditions. The customer places an order for products through the Website by clicking on the "Pay" button at the end of the order process.

Once the order has been submitted, a "Thank you for submitting your order to HOFF" page will appear and shortly thereafter the customer will receive an email confirming receipt of the order. In accordance with the provisions of Article 63 of the Consumer Law and Article 28 of the LSSI, the order confirmation e-mail contains a summary of the Terms and Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and method of payment, information on shipping costs, information on the conditions and methods for exercising the right of withdrawal, the address for sending complaints and information on support services and on existing commercial guarantees.

Should customers have any questions or concerns when placing an order, or if they wish to inquire about a previous order, they can contact us through the contact form, or by e-mail at the following address help@thehoffbrand.com.

HOFF may disregard and not process an order if there are insufficient guarantees of creditworthiness, if orders are incomplete or incorrect, or if products are no longer available. In such cases, we will inform by e-mail that the contract has not been executed and that HOFF has not executed the purchase order, specifying the reasons. All product orders are subject to the availability of the products and, in this regard, if there are difficulties in terms of supply, or if there are no items left in stock, we reserve the right to provide information about substitute products of equal or superior quality and value which the customer may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.

At the end of your order you will receive a confirmation e-mail automatically generated from our online store, if you have not received it please contact us by e-mail help@thehoffbrand.com.

If you receive a defective product, please contact our customer service team via email: help@thehoffbrand.com. You will need to indicate your order number and attach a few pictures of the shoes from all angles as well as the part you consider defective. Please provide us with as much information as possible such as your order number, which product is defective and the description of the defect, as well as whether you prefer a refund or a replacement.

You have 30 days, counting from the receipt of the order, to check if it is in perfect condition or correct (for visible defects in production, both packaging, accessories, or any error in the size or model).

You have 30 days, counting from the receipt of the order, to check if it is in perfect condition or correct (for visible production defects, both packaging, accessories, or any error in the size or model).

If the product you have received is not the one you bought, please contact our customer service team via email: help@thehoffbrand.com and they will tell you how to proceed.

Our orders are processed automatically and almost immediately with our logistics, so we are unable to make changes or cancellations on most orders.

Please contact our team immediately at  help@thehoffbrand.com with your order information and we will do our best to accommodate your request. During times of high order volume, we will not be able to cancel or modify orders. We are not responsible for address errors once the package has left our facility.

It shall be the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations to the inviolability of the product, the customer should not receive it, notifying HOFF immediately via email help@thehoffbrand.com. Exceptional situations may occur that prevent these delivery deadlines from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events.

Once you place your order you will receive information periodically in your email about the steps completed, you will also receive an email alert when your order leaves our warehouse with the tracking number of the shipping company and a link, which will help you to check the progress of the shipment.

Free shipping in the USA. For all other countries please visit our European website.

It shall be the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations to the inviolability of the product, the customer should not receive it, notifying HOFF immediately via e-mail help@thehoffbrand.com. Exceptional situations may occur that prevent these delivery deadlines from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events.

If at the time of delivery, there is an absence at the indicated address and the package cannot be delivered, our courier service will contact the customer in order to find an alternative delivery solution. If even though alternative delivery solutions have been proposed, the package remains undeliverable on repeated occasions, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased.

The initial shipping costs will not be refunded. If, once the order has been shipped and delivered within the indicated period, the customer rejects the package, he/she will be responsible for all the costs incurred (transport, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.

Through our contact form or by email: help@thehoffbrand.com

HOFF Customer Service is at your disposal from Monday to Thursday from 09:00 (GTM +1) to 13:00 (GTM +1) and from 14:00 (GTM +1) to 17:30 (GTM +1) and Friday from 09:00 (GTM +1) to 14:00 (GTM +1) or you can contact us by e-mail at help@thehoffbrand.com. During the months of July and August HOFF Customer Service is at your disposal from Monday to Friday from 08:00 (GTM +1) to 15:00 (GTM +1).

The main advantage of being registered is that all the information regarding your orders is saved and allows you to access with a username and password without having to fill in the form data for each purchase.

No, you don't, you can shop as a visitor.

Contact our customer service.

Contact our customer service.

You can unsubscribe by clicking on the following link

HOFF is a casual dress shoe. It is not intended for sports use, difficult or slippery surfaces.

We use delicate and high quality fabrics, such as suede, chosen for their aesthetic value and comfort. It is therefore recommended not to get them wet to avoid spoiling or fading. The most important thing is to make cleaning a frequent habit, you have our recommendations here.

Our sneakers have been subjected to temperatures up to 212°F in the INESCOP laboratories without suffering any deterioration. This is why we can assure that HOFF footwear is prepared to walk on outdoor surfaces without suffering any damage due to temperature.

We work with suppliers certified by the Leather Working Group. This organization guarantees that the leather has been tanned with more sustainable practices, such as the use of renewable energy and technologies that reduce water consumption.

Island is a casual dress shoe. We do not recommend getting them wet, sports use or difficult surfaces. It is made with delicate, high quality fabrics, chosen for their aesthetic value and comfort.

You can pay by bank card (Visa, Visa Electron, Mastercard and AMEX), PayPal, Apple Pay, Google Pay and Meta Pay.

Yes, prices are published including VAT.

You can buy normally although the payment will be made in dollars. The commissions for currency exchange depend on the bank, please consult the conditions with your bank.

Your card may have been declined for one of the following reasons:

• The card may be expired. Check the validity of your card.
• You may have entered some information incorrectly. Check that you have correctly filled in all the required fields.
• You may have exceeded your credit limit. Contact your bank to verify that you have not exceeded your authorized purchase limit.

You must enter the code in the "Promotional code" box that will appear in your purchase validation process.

Yes, it is completely secure. We guarantee a high level of data protection in our online store. We use industry standard Secure Sockets Layer (SSL) technology to enable encryption of potentially sensitive information such as your name, address and other critically sensitive information such as your credit card details.