1. eYou must provide the email used at the time of purchase and your order number. You can make your return HERE.
2. Once you select the model, size, and reason for the return, you can indicate a pick-up address. A return label will be sent to you by email, which you should attach to the outside of the box. You can drop off the package at a pick-up point (the nearest locations will be displayed based on your postal code) or arrange for a pick-up at your address.
3. How to prepare your return? Place the products inside their original box, and then inside the shipping box in which they were delivered to you. You must return them in perfect condition. Seal the shipping box; you can use tape. If you no longer have the shipping box, you can return them in any other box as long as it is securely closed.
4. Once we receive the items in our warehouse, we will proceed with the refund of the product amounts (it may take 15-20 days for the refund to reflect in your account, depending on the bank). You will receive an email when the refund has been processed.

*Purchases made at a HOFF Store can be returned at any HOFF Store. Online returns are not available, nor at HOFF Corners in El Corte Inglés.

Free shipping and returns in the USA

In no event will HOFF be liable for any costs incurred by customs or for any customs hold. Shipments to destinations requiring customs clearance may require 1 (one) additional day.

The costs of customs duties, gauges or any other charges at destination shall be borne by the addressee. Furthermore, it is the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations of the inviolability of the product, the customer should not receive it, notifying HOFF immediately via e-mail hello@thehoffbrand.com. Exceptional situations may occur that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events occurring.

The initial shipping costs will not be refunded. If, once the order has been dispatched and delivered within the specified period, the customer rejects the package, he/she shall be responsible for all costs incurred (transport, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.

Size or model changes are made through the returns portal.

Through our contact form or by e-mail: help@thehoffbrand.com

HOFF Customer Service is at your disposal from Monday to Thursday from 09:00 to 13:00 and from 14:00 to 17:30 and Friday from 09:00 to 14:00 or you can contact us by e-mail at help@thehoffbrand.com. During the months of July and August HOFF Customer Service is at your disposal from Monday to Friday from 08:00 to 15:00.