MANAGE YOUR RETURN
Returns
1º You must indicate the email address used when you placed the order and select the order you want to return.
2º Once you have selected the model and size, you can indicate a pick-up address. Within 24h a courier will pick up your order.
3º How to prepare your return? Put the shoes inside their box and in the transport box with which we delivered them to you. You must return them in perfect condition. Close the transport box. You can use a seal. If you do not have the transport box, you can return them in any other box as long as it is well closed.
4º Once we have them in our warehouse, we will proceed to refund them. (between 15-20 days to see it reflected in your account, depending on the bank). You will receive an email when the refund is processed.
You can return our shoes within a maximum period of 30 calendar days from the date of receipt of the product. The shoes must be returned in perfect condition, in their original box, and with all the accessories.
We do not accept size or model exchanges. You will have to make a return and a new order through our website.
Free shipping and returns in the USA (for other countries please visit our European website). One free pick up per order will be arranged.
| STATE | DELIVERY TIME | SHIPPING COST | RETURN COST | COMPANY SHIPPING | COMPANY RETURN |
|---|---|---|---|---|---|
| Alabama | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Alaska | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Arizona | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Arkansas | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| California | Shipping in 2-3 working days | Free shipping | Free | UPS | UPS |
| Colorado | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Connecticut | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Delaware | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Florida | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Georgia | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Hawaii | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Idaho | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Illinois | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Indiana | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Iowa | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Kansas | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Kentucky | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Louisiana | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Maine | Shipping in 6-7 working days | Free shipping | Free | UPS | UPS |
| Maryland | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Massachusetts | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Michigan | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Minnesota | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Mississippi | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Missouri | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Montana | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Nebraska | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Nevada | Shipping in 2-3 working days | Free shipping | Free | UPS | UPS |
| New Hampshire | Shipping in 6-7 working days | Free shipping | Free | UPS | UPS |
| New Jersey | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| New Mexico | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| New York | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| North Carolina | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| North Dakota | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Ohio | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Oklahoma | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Oregon | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Pennsylvania | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Rhode Island | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| South Carolina | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| South Dakota | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Tennessee | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Texas | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Utah | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Vermont | Shipping in 6-7 working days | Free shipping | Free | UPS | UPS |
| Virginia | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Washington | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| West Virginia | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Wisconsin | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Wyoming | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
You must return the shoes in perfect condition, inside their box and inside the transport box with which we delivered them to you. You must return the sneakers in the same condition they were sent to you, with all the accessories, and the box must not be written on or painted.
You can close the transport box with the "HOFF sticker" that we provide you with on delivery. If you do not have the sticker, you can seal it with a seal. If you do not keep the shipping box with which we sent you the shoes, you can return them without any problem in any other box, as long as it is well closed.
Once the shoes have been picked up and received in our warehouse, we will make the refund. (between 15-20 days to see it reflected in your account, depending on the bank). You will receive an email when the refund is processed.
Contact and customer service
Through our contact form or by e-mail:help@thehoffbrand.com or by calling the following telephone number +34 966 655 980
El Servicio de Atención al Cliente de HOFF está a tu disposición de lunes a jueves de 09:00 a 13:00h y de 14:00 a 17:30 horas y viernes de 09:00 a 14:00 horas o puedes contactar con nosotros por e-mail a hola@thehoffbrand.com. Los meses de Julio y Agosto el Servicio de Atención al Cliente de HOFF está a tu disposición de lunes a viernes de 08:00 a 15:00.