1. You must indicate the email address used when you placed the order and select the order you want to return.
2. Once you have selected the model and size, you can indicate a pick-up address. Within 24h a courier will pick up your order.
3. How to prepare your return? Put the shoes inside their box and in the transport box with which we delivered them to you. You must return them in perfect condition. Close the transport box. You can use a seal. If you do not have the transport box, you can return them in any other box as long as it is well closed.
4. Once we have them in our warehouse, we will proceed to refund them. (between 15-20 days to see it reflected in your account, depending on the bank). You will receive an email when the refund is processed.

Free shipping and returns in the USA

In no event will HOFF be liable for any costs incurred by customs or for any customs hold. Shipments to destinations requiring customs clearance may require 1 (one) additional day.

The costs of customs duties, gauges or any other charges at destination shall be borne by the addressee. Furthermore, it is the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations of the inviolability of the product, the customer should not receive it, notifying HOFF immediately via e-mail hello@thehoffbrand.com. Exceptional situations may occur that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events occurring.

The initial shipping costs will not be refunded. If, once the order has been dispatched and delivered within the specified period, the customer rejects the package, he/she shall be responsible for all costs incurred (transport, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.

Through our contact form or by e-mail: help@thehoffbrand.com

HOFF Customer Service is at your disposal from Monday to Thursday from 09:00 to 13:00 and from 14:00 to 17:30 and Friday from 09:00 to 14:00 or you can contact us by e-mail at help@thehoffbrand.com. During the months of July and August HOFF Customer Service is at your disposal from Monday to Friday from 08:00 to 15:00.