GESTIONE SU DEVOLUCIÓN
Devoluciones
1º Debe indicar la dirección de correo electrónico utilizada al realizar el pedido y seleccionar el pedido que desea devolver.
2º Una vez seleccionado el modelo y la talla, puedes indicar una dirección de recogida. En 24h un mensajero recogerá tu pedido.
3º ¿Cómo preparar tu devolución? Coloca los zapatos dentro de su caja y en la caja de transporte con la que te los entregamos. Debes devolverlos en perfecto estado. Cierra la caja de transporte. Puedes utilizar un precinto. Si no tienes la caja de transporte, puedes devolverlos en cualquier otra caja siempre que esté bien cerrada.
4º Una vez los tengamos en nuestro almacén, procederemos a su reembolso. (entre 15-20 días para verlo reflejado en tu cuenta, dependiendo de la entidad bancaria). Recibirás un email cuando se tramite el reembolso.
Puede devolver nuestros zapatos en un plazo máximo de 30 días naturales a partir de la fecha de recepción del producto. Los zapatos deben devolverse en perfecto estado, en su caja original y con todos los accesorios.
Envíos y devoluciones gratuitos en EE.UU. (para otros países, visite nuestro sitio web europeo). Se organizará una recogida gratuita por pedido.
| STATE | DELIVERY TIME | SHIPPING COST | RETURN COST | COMPANY SHIPPING | COMPANY RETURN |
|---|---|---|---|---|---|
| Alabama | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Alaska | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Arizona | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Arkansas | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| California | Shipping in 2-3 working days | Free shipping | Free | UPS | UPS |
| Colorado | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Connecticut | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Delaware | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Florida | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Georgia | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Hawaii | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Idaho | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Illinois | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Indiana | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Iowa | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Kansas | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Kentucky | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Louisiana | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Maine | Shipping in 6-7 working days | Free shipping | Free | UPS | UPS |
| Maryland | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Massachusetts | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Michigan | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Minnesota | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Mississippi | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Missouri | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Montana | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Nebraska | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Nevada | Shipping in 2-3 working days | Free shipping | Free | UPS | UPS |
| New Hampshire | Shipping in 6-7 working days | Free shipping | Free | UPS | UPS |
| New Jersey | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| New Mexico | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| New York | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| North Carolina | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| North Dakota | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Ohio | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Oklahoma | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Oregon | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Pennsylvania | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Rhode Island | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| South Carolina | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| South Dakota | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Tennessee | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Texas | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| Utah | Shipping in 3-4 working days | Free shipping | Free | UPS | UPS |
| Vermont | Shipping in 6-7 working days | Free shipping | Free | UPS | UPS |
| Virginia | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Washington | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
| West Virginia | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Wisconsin | Shipping in 5-6 working days | Free shipping | Free | UPS | UPS |
| Wyoming | Shipping in 4-5 working days | Free shipping | Free | UPS | UPS |
Debes devolver las zapatillas en perfecto estado, dentro de su caja y dentro de la caja de transporte con la que te las entregamos. Debes devolver las zapatillas en el mismo estado en el que te las enviamos, con todos los accesorios, y la caja no debe estar escrita ni pintada.
Puedes cerrar la caja de transporte con la "pegatina HOFF" que te proporcionamos en el momento de la entrega. Si no tiene la pegatina, puede cerrarla con un precinto. Si no conservas la caja de transporte con la que te enviamos los zapatos, puedes devolverlos sin problema en cualquier otra caja, siempre que esté bien cerrada.
Una vez recogidos y recibidos los zapatos en nuestro almacén, realizaremos el reembolso (entre 15-20 días para verlo reflejado en tu cuenta, dependiendo del banco). Recibirás un correo electrónico cuando se procese el reembolso.
Contacto y atención al cliente
A través de nuestro formulario de contacto o por correo electrónico: help@thehoffbrand.com o llamando al siguiente número de teléfono +34 966 655 980
El Servicio de Atención al Cliente de HOFF está a tu disposición de lunes a jueves de 09:00 a 13:00h y de 14:00 a 17:30 horas y viernes de 09:00 a 14:00 horas o puedes contactar con nosotros por e-mail a hola@thehoffbrand.com. Los meses de Julio y Agosto el Servicio de Atención al Cliente de HOFF está a tu disposición de lunes a viernes de 08:00 a 15:00.